The following is regarding the experience I had with a specific company. This is all true, and I did not embellish anything. I do not have any ties to any other similar companies, and if you feel your company was misrepresented in this post feel free to contact me and we can discuss it.
September 9th 2012
September 9th 2012
It was a regular day. I was doing my usual internet routine, when I saw something over on "In the Pink". It was a listing from a company called Retrodoll. I had heard of them before. They were a UK based company that sold hair for re-roots. They had started a US branch and were offering free samples to people on the board, I assume to draw up interest among the doll community since they mainly sold hair to the My Little Pony community. Since I do re-roots from time to time and I'm always curious as to what's out there, I decided to take them up on their offer. I went to their website, where I was unable to find an e-mail address to contact them with. I ended up contacting them over on their Facebook page asking where to contact them. I was given a fast reply with an e-mail address, which I promptly e-mailed that I would like to try a free sample, and gave them my mailing address.
And then I waited.
After waiting over a month, I assumed that I would never get the hair. I never did contact them since it was a free sample and all, so I just assumed that they didn't want my business.
December 11th, 2012
The owner of Retrodoll again posted on "In the Pink", again offering free samples. I was a little annoyed, but than began to wonder if perhaps they didn't get my first e-mail. It would make sense since I was not given any reply. Until I clicked the ad and read; "Also, if anyone has contacted me for free samples and I accidentally missed you, please send me your address to...". Reading that made me believe that my being ignored wasn't just an accident and I wasn't alone with requesting a sample never to get it. I mean, why would you say something like that, unless you knew it happened? Again I e-mailed regarding the free sample. I stated that I had been one of the people that had contacted them back in September and was still waiting. This time I did not send my address because I wanted to make sure they got my e-mail and would be forced to reply to me. This time I did get a reply, in a short period of time no less. I was asked what type of hair I would be interested in trying. I requested a sample of the "Copper Penny" Saran hair. I also asked if it would be possible to get a small bit of their thermal hair since I was curious about that too. I did say that I would understand if it wasn't possible since it was a specialty color. I was told that day that I would be sent a full hank of the Copper Penny, and a few plugs of the thermal hair. (I was not expecting a full hank of anything, just a few plugs taped to a card or something.) I was also informed that; "Package is set to go out in the mail tomorrow.". I was also thanked for allowing them to rectify the situation.
December 17th, 2012
I am still waiting for the doll hair. I receive an e-mail from Retrodoll. Apparently they have thrown out their back, and been unable to go to the post office. I was then assured that my package would be getting into the mail the following day. They did apologize for the delay. Although, when I checked their Facebook page, there was no mention of this shipping delay for anyone else. I even saw people mentioning they had received their free sample. I assume they ordered theirs in May or something.
January 22nd, 2013
Another new e-mail from Retrodoll in my in box in the morning. They were curious if I had received the sample yet. Apparently they sent me a package with some full hanks over the holiday and had been too ill to check if I liked them. Of course I received nothing from them. I sent them back an e-mail saying that I had not yet gotten anything from them. I also suggested that perhaps the post office was still catching up from the surplus of Holiday mail (In late January!), and that if anything arrived I would let her know. It was incredibly sarcastic, but not blatantly so. In a shocking move, Retrodoll was kind enough to offer to send me a brand new package of doll hair, since clearly the Post Office clearly lost the last one she sent me.
Silly Post office, loosing my package!
January 23rd, 2013
Another new e-mail in my inbox from Retrodoll, I was wondering what had happened to them this time to delay this sample another time, even though it was way too early for another... "I didn't get the package into the mail for this reason...". This was a totally different e-mail. It was one asking me if I was interested in filling out an interview for their blog regarding what I do craft/hobby wise. At this point I started believe that Retrodoll was trolling me. I did not bother replying to this e-mail.
February 4th, 2013
In a incredible shocking turn of events, I received a package today from Retrodoll. It was a large manilla envelope and was incredibly flat. I opened it up and found two packages of hair inside. I honestly thought this day would never come.
Now where to start?
You may recall that that I had requested a sample of both the Copper Penny and one of their color changing ones. I'll save you the trouble and cut to the chase, my order was half correct. I was not given any color changing hair. Instead I was given a full hank of "Kagami Kanekalon", which is a lilac color. This was my first experience with Kanekanlon hair. All I know about it is people on Flickr bemoaning it's poor quality when Mattel uses in on the newer Barbie dolls. And now I can say for a fact that I too do not like it. It's really dry and feels brittle. I do not think that it would stand up for much play. I wondered that maybe they had just grabbed a similar but wrong bag when packing the envelope, but when I found it on their website it's clearly marked as Kanekalon, and the color change hair is not offered from that material.
But at least Copper Penny was correct. It was the correct color, but not what I was expecting. First of all, it was incredibly dark. I was expecting a brighter red. This one is a dark color, almost brown. I compared it to my Re-rooted Midge, and it's close to her color, and I believe her's was originally an auburn. I can't hold the color difference against Retrodoll, it was just not what I was expecting. What I can hold against them is how it felt. I'm not sure why, but the Copper Penny hair feels incredibly greasy. When you touch it, it leaves a greasy feeling residue on your fingers. Even the bag feels greasy.
Also, these not a lot of hair in these hanks. The copper penny one was marked as 3.25, so it was one that they were intending to sell. I know they mainly do ponies, but there's no way this much hair would fit a doll. I would need to purchase at least two to fully root a doll, maybe even three. And I'm just talking Barbie. Anyone with a bigger head would need a lot more. The Kanekalon is just as small.
So that's my experience with Retrodoll. I'm not going to be contacting them about the wrong hair because, hey, it was a free sample. I will however not be buying anything from them. The terrible almost FIVE month wait was practically a deal breaker, but the unsatisfying products which I received was a sure way I won't do business with them again. At least it only cost me time.